Skip to main content
VoucherGrid syncs gift voucher transactions to Xero as journal entries, so your accountant always has up-to-date liability and revenue figures. Available on Premium and Professional plans.

​
Connect Xero

  1. Go to Settings → Connections
  2. Click Connect Xero
  3. Sign in to your Xero account and authorise VoucherGrid
  4. You’ll be redirected back with a confirmation message

​
Set up account mapping

After connecting, you need to tell VoucherGrid which Xero accounts to use:
  • Sales Revenue – where voucher revenue is recognised (Revenue-type account)
  • Voucher Liability – where unspent voucher balances sit until redeemed or expired (Current Liability-type account)
  • Bank / Cash – the account that receives payment (Bank-type account)
Don’t have these accounts in Xero yet? Click Set up for me and VoucherGrid will create “Gift Vouchers Outstanding” (liability) and “Gift Voucher Sales” (revenue) accounts in your Xero organisation automatically.
Once selected, click Save Account Mappings.

​
What gets synced

VoucherGrid creates Xero journal entries for these events:
EventWhat happens in Xero
Voucher soldDebit Bank, Credit Liability (GST deferred for face value vouchers)
Voucher redeemedDebit Liability, Credit Revenue (GST recognised at redemption)
Voucher expiredDebit Liability, Credit Revenue (breakage – remaining balance recognised)
Voucher voided/refundedDebit Liability, Credit Bank (reversal)
For non-face value vouchers (where GST applies at the time of sale), GST is recognised on the sale itself and no journal is needed at redemption. Each journal entry includes a narration like “Gift Voucher Sale - ABC12345” so your accountant can trace it back to the specific voucher. Sync runs automatically – a nightly sweep catches anything that wasn’t synced in real time, and token refresh runs every 20 minutes to keep the connection alive.

​
Disconnect Xero

  1. Go to Settings → Connections
  2. Click Disconnect on the Xero card
  3. Confirm the disconnection
Previously synced journal entries remain in Xero. You can reconnect at any time.

​
Troubleshooting

“Xero permissions need updating” banner: Your Xero authorisation has expired or changed. Click Disconnect & Reconnect to re-authorise. Journals not appearing in Xero: Check that your account mappings are saved (Settings → Connections → Xero). If mappings are blank, the sync has nowhere to post entries.
Accounting sync issues don’t affect your vouchers. Customers can still purchase, receive, and redeem vouchers even if the integration is temporarily disconnected.