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Plans and pricing

Every new account starts on a 30-day Premium trial – no credit card is required to begin. The launch report-library entitlement is cumulative: 3 reports on Lite, 9 on Premium, and 13 on Professional. These counts cover released report-library options; Campaign Performance is deferred and is not part of launch availability. Catalogue entitlement does not mean every report is currently available. Voucher revenue summary, Outstanding voucher liability, Quarterly BAS voucher activity, Breakage recognition log and Journal entries import are currently held, as are Xero and QuickBooks activation and journal delivery. Audit evidence exports are limited to workspace owners and admins. Verified GST registration does not clear an accounting hold. Professional scheduling currently applies to eligible custom reports; the standard journal-import schedule is held. Expiry is included in Voucher details. See Reports & Analytics for current availability.

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Free trial

Your 30-day Premium trial starts as soon as you create your account. You can explore Premium features immediately, then decide which paid plan fits best before the trial ends. You can see your remaining trial days on the Settings → Plan & Billing page. If the trial ends and you have not added payment details, your account moves into a 7-day read-only grace period. You can sign in, review existing records, redeem existing vouchers, and export what you need, but new voucher sales and new voucher creation are paused until you choose a paid plan. After the 7-day grace period, account access is locked. VoucherGrid retains financial and voucher records as legally required, and voucher holders can still use the public balance-check flow for existing vouchers.

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Changing your plan

  1. Go to Settings → Plan & Billing
  2. Click Change Plan
  3. Select your new plan
Upgrades take effect immediately with prorated pricing. Downgrades take effect at the end of your current billing period.

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Invoices and payment method

When you are ready to continue on a paid plan, click Manage Subscription on the Plan & Billing page. This opens the Stripe billing portal where you can:
  • View and download past invoices
  • Update your credit card
  • Switch between monthly and annual billing

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Failed payments

If your card is declined, you get a 7-day grace period to update your payment details. Everything continues to work normally during this time. A banner at the top of the screen links you to update your card. After 7 days without a successful payment, access to your account is paused until the payment issue is resolved. Your data is not deleted.

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Cancellation

  1. Go to Settings → Plan & Billing
  2. Open Cancel subscription and click Cancel Plan…
  3. Confirm the cancellation in the dialog
Cancellation stops renewal, not the paid plan. Your current plan, public store, and new sales remain available through the provider-confirmed end of the paid billing period. You can use Reactivate plan before that paid period ends. After paid access ends, the next 30 calendar days are included existing-voucher handover. Authorised viewing, redemption, permitted refunds and voids, and currently available operational reports and exports remain available during handover, subject to your plan and permissions. Accounting holds continue to apply. New sales and issuance are off during this period. An interim export is prepared when handover begins. At the fixed operational cutoff, operational access ends and a final export is prepared with its cutoff and snapshot timestamps. Historical balances are labelled as the last recorded values at that cutoff; later retained corrections or activity are labelled separately. After the cutoff, verified owners can use the free records-only route at /records to prepare or renew a retained-record package without resubscribing. An explicitly authorised representative can use the records-only route at /partner/records. This is a records-only handover surface: it does not restore the workspace, sales, redemptions, refunds, reports, scheduling, or live balances, and it does not imply that the full Partner Portal has launched. Records retrieval is limited by the applicable retention policy and package expiry. Deleted or anonymised data is not restored. The owner can revoke representative access: this stops new status checks, preparations, and links, while a link already issued expires naturally at its original expiry time. You remain responsible for honouring vouchers you have issued. Cancelling VoucherGrid does not itself cancel those valid vouchers.
Trial-expiry grace is different from paid-cancellation handover. If your 30-day Premium trial ends without payment details, the 7-day read-only window remains under the trial policy: there is no active Stripe subscription to reactivate, so the Reactivate plan action is not available. Choose a paid plan from your billing settings to restore full access. A paid cancellation instead keeps service through the paid period and then provides the 30-calendar-day existing-voucher handover described above.