Billing & Subscriptions

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Plans and pricing

Every new account starts on a -day trial – no credit card is required to begin.

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Free trial

Your -day trial starts as soon as you create your account. You can explore Premium features immediately, then decide which paid plan fits best before the trial ends. You can see your remaining trial days on the Settings → Plan & Billing page. If the trial ends and you have not added payment details, your account moves into a 7-day read-only grace period. You can sign in, review existing records, redeem existing vouchers, and export what you need, but new voucher sales and new voucher creation are paused until you choose a paid plan. After the 7-day grace period, account access is locked. VoucherGrid retains financial and voucher records as legally required, and voucher holders can still use the public balance-check flow for existing vouchers.

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Changing your plan

1. Go to Settings → Plan & Billing
2. Click Change Plan
3. Select your new plan

Upgrades take effect immediately with prorated pricing. Downgrades take effect at the end of your current billing period.

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Invoices and payment method

When you are ready to continue on a paid plan, click Manage Subscription on the Plan & Billing page. This opens the Stripe billing portal where you can:

• View and download past invoices
• Update your credit card
• Switch between monthly and annual billing

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Failed payments

If your card is declined, you get a 7-day grace period to update your payment details. Everything continues to work normally during this time. A banner at the top of the screen links you to update your card. After 7 days without a successful payment, access to your account is paused until the payment issue is resolved. Your data is not deleted.

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Cancellation

1. Go to Settings → Plan & Billing
2. Scroll to the bottom and click Cancel Plan
3. Confirm in the Stripe portal

Your access continues until the end of your current billing period. During that grace period, dashboard records, reports, exports, and redemption of existing vouchers remain available. After that, account access locks; customer personal information is anonymised where appropriate, and voucher and financial records are retained as legally required. You can reactivate any time before the grace period ends – reactivation takes effect immediately and the subscription resumes on its existing billing cycle.