Skip to main content

​
1. Create your account

Visit vouchergrid.com and click Start free trial. Use email and a password of at least 12 characters, or an available Google or Apple sign-in option. Follow the verification prompts for your sign-in method. Every new account starts on a 30-day Premium trial and no credit card is required to begin.

​
2. Prepare your business defaults

  • Settings → Business profile holds your business identity and contact details.
  • Settings → Brand & terminology holds your logo and naming defaults.
  • Settings → Voucher rules holds expiry, personal-message and terms defaults.
  • Settings → Plan & billing holds your subscription and plan choices.
Owners and Admins require two-factor authentication. Manage your authenticator and backup codes in Settings → Security & data.

​
3. Create a voucher type

A voucher type is the reusable offering you sell. Each issued voucher is a separate customer record with its own code, balance and history.
  1. Open Voucher Studio → Vouchers and choose New voucher.
  2. Set the name, pricing, expiry and terms, and attach designs within your plan’s limit.
  3. Select Create voucher. Activate the type when it is ready for staff to sell.
Voucher Studio authoring is available on Premium and Professional, including the active Premium trial. See Voucher Studio for designs and online placement.

​
4. Issue a voucher

For an in-person sale, open Vouchers → Issue voucher. Choose the voucher and amount, enter the purchaser and recipient details you need, then select the payment and delivery options before creating the voucher. Walk-in sales are available on all plans, subject to your role and workspace access. Phone payment-link sales require Premium or Professional and Staff access or above. Review the resulting voucher record and delivery status.

​
5. Prepare online sales

Online storefronts require Premium or Professional and a ready payment setup:
  1. Open Settings → Connections → Stripe and complete the available connection flow. An Owner with two-factor authentication must authorise it.
  2. Confirm that Stripe shows Charges enabled. Connecting alone does not publish a storefront.
  3. In Storefront → Catalogue, choose the active voucher types and designs buyers can see, then Save draft.
  4. Review the draft and select Publish storefront for the first publication, or Publish changes for an existing published storefront.
  5. Use Open published store to check it. Copy sharing links from Publish & channels.
Available payment methods depend on the Stripe account, buyer device and browser. Stripe payments are separate from the current accounting integration hold.